Troubleshoot Adobe Acrobat Reader installation | Windows – Activation

If you had trouble downloading or installing Acrobat Reader, follow the troubleshooting steps below. Adobe has identified some issues with the current Reader download center.

The engineering team is working to address them. Here are temporary workarounds for these known issues. Issue: The Acrobat Reader installer can have trouble working behind some proxy server environments. Workaround: Download the Acrobat Reader installer directly. Issue: Antivirus software from vendors like Comodo, Jiangmin, and Rising incorrectly identifies the Acrobat Reader installer as malware. False reports from these vendors include “TrojWare.

Workaround: Antivirus software vendors and service providers are addressing this issue so that the Acrobat Reader installer is recognized as legitimate.

E nsure that your antivirus signatures are up to date. Make sure that your system meets the minimum system requirements. Note: If you’re running Windows 7 or 8, you can install Reader X or later. Not sure which version of Windows you have? See Which Windows operating system am I running? If one of the following errors occurs when you try to connect to or download from the Adobe website, work through the tasks below.

Go to the Acrobat Reader download page. If you see the following page, click Install now to download the latest version of Reader. If you see the following page, it means you’re running an older version of Windows and can install an older version of Reader.

Select your Windows version, a language, and the version of Reader that you want to install. Then click Download now. For step-by-step instructions, see Install an older version of Adobe Reader Windows. An unstable Internet connection can prevent you from downloading from other websites. Try downloading a file from another website, such as www.

If the problem persists, contact your network administrator, help desk resource, or Internet service provider ISP. After you establish a stable Internet connection, try to download the file again. If the original attempt to download the file was interrupted, restart the download process within the web browser you were using. A high volume of activity can interfere with an Internet connection. For best results, try to download files when there is less activity for example, late in the evening, early in the morning, or on weekends.

Try downloading the Acrobat Reader installer directly. Video card manufacturers frequently update their software drivers. If you haven’t recently updated the video card driver, download an updated driver from the manufacturer’s website. To determine the manufacturer of a video card, view the card’s properties in Device Manager. You cannot install Acrobat Reader onto a network drive and share it on multiple workstations.

Instead, install Acrobat Reader onto each workstation or in each user’s folder. Make sure that the Internet Explorer security default level is set to Medium.

This level allows viewing ActiveX controls. To set browser security to Medium, follow these steps:. In Windows 10, the Tools menu in Internet Explorer is accessed by clicking the gear icon in the upper-right corner. Click the Default level button. If the Default level button is dimmed, continue to the next step. Move the slider until the security level is Medium , and then click Apply.

Move the slider until the security level is Medium , click Apply , and then click OK. To enable JavaScript, follow the steps below specific to your browser. See the browser documentation for more information.

Click the Security tab, and then select the Trusted Sites zone. Enable scripting for the Internet zone as well: Select the Internet zone, click the Custom level button, and then set Active Scripting to Enable.

JavaScript is enabled by default in Firefox and requires no additional installation. For more information, see the Mozilla Support page JavaScript settings and preferences for interactive web pages.

Make sure Allow all sites to run JavaScript is selected, and then click Done. Try to download Acrobat Reader again. If you get a specific error code or message when you download or install Reader, enter it in the Adobe Community Help search tool above. Visit the forums. Try posting your problem on the forums for interactive troubleshooting. When posting on forums, include your operating system and your product’s version number.

Legal Notices Online Privacy Policy. Troubleshoot Acrobat Reader installation Windows Search. Last updated on Also Applies to Reader. Known issues. Authenticating proxy servers. Antivirus software. System requirements. Troubleshoot download problems. Nothing happens. A file stops downloading prematurely. Any of the following error messages appear: “The server returned extended information.

Check your Internet settings and click retry. Make sure that your Internet connection is stable. Download when there is less activity on the Internet. Download Acrobat Reader from a different link. Update the video card driver. Install Acrobat Reader to individual workstations. Internet Explorer only Verify security and ActiveX settings. Click the Security tab, then select the Trusted Sites zone. Select the Internet zone. Make sure that JavaScript is enabled.

Internet Explorer. Open Internet Explorer. Click the Custom level button. Scroll down to the Scripting section. Mozilla Firefox. Google Chrome. Open Chrome, and choose Settings from the Options menu. Scroll to the bottom of the page, and click Show advanced settings.

Under Privacy , click Content settings. Getting a specific error? The following documents can help you resolve some common problems during and after installation: Error or error when installing Acrobat or Reader Resolve the issues when uninstalling Adobe Reader 8. Still need help? Sign in to your account.

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Adobe identified the following issues at the time Acrobat was released. For more information, see the Mozilla Support page JavaScript settings and preferences for interactive web pages. Sign in sdobe your account.

Adobe acrobat pro dc not working free download

If you get a specific error code or message when you download or install Reader, enter it in the Adobe Community Help search tool above. Visit the forums. Try posting your problem on the forums for interactive troubleshooting. When posting on forums, include your operating system and your product’s version number.

Legal Notices Online Privacy Policy. Troubleshoot Acrobat Reader installation Windows Search. Known issues. Authenticating proxy servers. Antivirus software. System requirements. Troubleshoot download problems. Nothing happens. A file stops downloading prematurely.

Any of the following error messages appear: “The server returned extended information. Check your Internet settings and click retry. Make sure that your Internet connection is stable. Download when there is less activity on the Internet. Download Acrobat Reader from a different link. Update the video card driver. Install Acrobat Reader to individual workstations.

Internet Explorer only Verify security and ActiveX settings. Click the Security tab, then select the Trusted Sites zone. Any of the following errors occur: “The server returned extended information. Check your Internet settings and click Retry. Try to download Adobe Reader again. Make sure that your Internet connection is stable. Download when there is less activity on the Internet. Download Adobe Reader from a different link. Make sure that JavaScript is enabled in your browser.

Apple Safari. Click the Security tab. Make sure that Enable JavaScript is selected. Mozilla Firefox. Follow these steps to install Acrobat Reader using Internet Explorer.

Close all versions of Reader. Close any browser that is displaying a PDF. Firefox: Download and install Acrobat Reader. Follow these steps to install Acrobat Reader using Mozilla Firefox. When the Opening dialog box appears, click Save File. If prompted to open the executable file, click OK. Chrome: Download and install Acrobat Reader. Fill and Sign. Problem : Not able to scroll in a touch device via flick or scroll action. Problem: Fields from the dropdown menu do not get placed on the form, via keyboard, when the application is resized.

Problem : When installing Acrobat an error dialog “Source file not found” is displayed when the installer file is extracted to a path containing local characters.

Problem: Acrobat sign-in screen displays a message on the first launch to update Windows and related apps when you log in to Windows using a non-admin account.

Problem: Multimedia files are rendering in a distorted way. Problem: In case of remote login notifications gets blocked. Organize Pages. Problem : [Windows 11 only] Minor performance degradation when the application is first launched. Problem : Create PDF fails to convert a specific xlsx file. Problem : [Mojave